Co-Managed IT

Strengthen your internal IT team with added coverage, operational discipline, and escalation support—without giving up control. MTC integrates with your staff to improve visibility, reduce backlog pressure, and accelerate progress on security and modernization priorities.

3 Main Features of MTC Co-Managed IT:

1) Shared Operating Model

We define clear roles, responsibilities, and escalation paths so your team retains ownership while MTC provides supplemental support, tools, and expertise where it adds the most value.

2) Operational Discipline & Visibility

We help establish monitoring, patch posture, documentation, and reporting cadences that reduce surprises and improve day-to-day reliability across your environment.

3) Escalation & Project Support

When workloads spike or specialized expertise is needed, MTC provides additional hands for troubleshooting, security hardening, infrastructure changes, and modernization projects.

What we deliver:

• Co-managed engagement model (roles, responsibilities, and escalation paths)

• Shared workflows for tickets, approvals, and maintenance activities

• Monitoring and visibility baseline (what’s tracked and how it’s reviewed)

• Patch posture coordination (cadence, exception handling, verification)

• Security hygiene guidance (identity, access, and visibility fundamentals)

• Project and escalation support (network, storage, virtualization as needed)

• Regular review cadence (what changed, what improved, what’s next)

• Executive-ready summaries for leadership alignment and planning